FAQ

GENERAL

Are all your products authentic?
Yes all items come with a 100% authentic guarantee.

Are items listed here brand new or pre-owned?
Exceed AU online only sells 100% new items. All items listed here are in pristine condition.

How do I know what size to buy?
We suggest referring to the original manufacturer’s size guide for comprehensive sizing info. If you have any questions, contact us at support@exceed.com 

 

SHIPPING & REFUNDS

How long does it take to ship?
Orders may take 1-3 business days to ship. All stock listed online are on hand. If you have a item request, fill out the form in the menu bar.

How can I track my order?
With every order you will receive a notification email when we ship out your order. In that email there will be a tracking link

Do you accept returns?
We do not accept returns or exchanges unless the item is not as described, or the item is faulty.

Do you ship internationally?
Not currently.